8 Customer Journey Map Examples To Inspire You Example 1: starbucks customer journey map. this starbucks customer journey map follows a timeline style that outlines the various touchpoints and a baseline that differentiates poached from enriched experience. although the map is unlikely to work for e commerce, it inspiringly shows the possible areas and related emotions a customer can feel. The basic steps for designing comprehensive customer journey maps include: defining your objectives. creating user personas. picking an appropriate template. gathering relevant data and populating your map. miro, figma, and canva each offer customizable customer journey map templates with unique collaboration features.
8 Customer Journey Map Examples To Inspire You Edrawmax 2022 5. map the journey with post its and pens before digitizing it and sharing it across the company. 2. rail europe’s b2c journey map. rail europe’s customer journey map includes interactions before, during, and after a trip. b2c ecommerce travel provider rail europe gives customers an easy way to book rail tickets online. Expand your customer journey map so it feels right for you. if your customer needs more phases to get through their journey, that’s totally fine. 2. software as a service (saas) buyer journey maps. your customer journey map should show a progression of how your customer moves through the buying process. Let’s kick things off by looking at five customer journey map examples that will inspire you. 1. the simple customer journey map. many people believe that creating a customer journey map is a long, complicated process. and while that can be true in some instances, it doesn’t have to bog you down. What stands out about this journey map template is that it has a space for describing the specific stage of the customer, which you can also use to write associated actions. there’s also a star rating row that can help sum up the customer experience at each stage. 6. business software customer journey map template.
8 Customer Journey Map Examples To Inspire You Edrawmax Process Let’s kick things off by looking at five customer journey map examples that will inspire you. 1. the simple customer journey map. many people believe that creating a customer journey map is a long, complicated process. and while that can be true in some instances, it doesn’t have to bog you down. What stands out about this journey map template is that it has a space for describing the specific stage of the customer, which you can also use to write associated actions. there’s also a star rating row that can help sum up the customer experience at each stage. 6. business software customer journey map template. Customer journey mapping is essential in capturing the complexity of your organization’s business model and interactions with all parties involved. it applies to b2c, b2b, and b2b2c environments. in this blog post, we’ll provide you with real customer journey map examples to inspire and guide you in mapping your customers’ journeys. Example 2: a client journey map for a corporate bank. this free template is an example of a multi persona, b2b customer journey. the key persona is a newly opened company looking for a bank to run their business. the map also visualizes interactions between the personas involved. open a full size image in a new tab.
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